Expert Support
Our team of agricultural professionals is here to help you succeed with your growing operations.
Technical Support
Get help with equipment setup, troubleshooting, and system optimization.
Installation Support
Professional installation services and guidance for your growing systems.
Business Hours & Contact
Get in touch with our support team during business hours or leave us a message.
Business Hours
Monday - Friday
8:00 AM - 5:00 PM ET
Sunday
Closed
Contact Information
Phone
+1 (888) 488-9220Frequently Asked Questions
Find quick answers to common questions about ordering, shipping, products, and support.
Ordering & Payments
How do I place an order?
You can order directly on our website by adding items to your cart and checking out. For large or custom orders, contact our sales team for a quote.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), ACH bank transfers, and financing for qualified orders.
Can I get a sales quote before ordering?
Yes. Contact us for a formal quote, especially for large systems, bulk purchases, or custom configurations.
Do you charge sales tax?
Sales tax is applied where required by law. If you're tax exempt, submit your exemption certificate before ordering.
Shipping & Delivery
What shipping options are available?
We offer standard ground (3–7 business days), expedited options, and freight shipping for large systems. Free shipping may apply on qualifying orders.
Do you ship internationally?
Yes. International orders may require custom freight quotes. Duties, taxes, and customs fees are the responsibility of the buyer.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also check order status in your account.
Returns & Refunds
What's your return policy?
Most new, unopened items can be returned within 30 days of delivery. Custom orders, clearance items, and used equipment may be non-returnable.
How do I start a return?
Log in to your account or contact support with your order number. We'll provide an RMA and return instructions.
When will I receive my refund?
Refunds are issued once the returned item is received and inspected, typically within 5–10 business days.
Products & Installation
How do I set up my hydroponic system?
We provide step-by-step guides and optional professional installation. Contact us to schedule service or view setup instructions online.
Do you offer installation services?
Yes. Our installation team handles LED lighting, HVAC, fertigation, drainage, and full facility buildouts.
Do you provide product manuals?
Yes. Digital manuals are available on product pages or by request.
Warranty & Support
What's covered under warranty?
All products are backed by a limited warranty covering manufacturing defects. Coverage typically ranges from 1–5 years depending on the item.
How do I request warranty service?
Contact our support team with your order number, product serial number, and photos of the issue.
Do you offer extended warranties?
Extended coverage is available for select equipment. Ask our sales team for options.
Technical Help
How do I troubleshoot nutrient issues?
Check pH (5.5–6.5 for most crops), EC readings, and signs of nutrient deficiencies. Contact technical support for diagnosis and solutions.
Where can I get help with system optimization?
Our technical team provides remote support and scheduled site visits for system audits and performance tuning.
Quick Questions
Can I order in bulk?
Yes, bulk pricing is available for distributors and large facilities.
Do you offer rebates or discounts?
Yes, certain energy efficient systems qualify for rebates. Contact us for rebate assistance.
Do you offer financing options?
Yes. We partner with agricultural lenders to provide competitive terms. Contact support@usaag.com to get pre-approved.
Need Immediate Help?
Our support team is available to assist you with any questions or concerns.