Returns and Replacements Policy

We stand behind the quality of our agricultural products and want you to be completely satisfied with your purchase. Our return policy is designed to accommodate the unique needs of agricultural customers while maintaining product quality and safety standards.

Return Eligibility and Timeframes

Standard Return Window: Most unopened items may be returned within 30 days of delivery for a refund, subject to the restrictions and conditions outlined below.

Agricultural Product Considerations: Due to the specialized nature of agricultural products, certain items have specific return restrictions to ensure product safety, regulatory compliance, and maintain the integrity of our supply chain.

Items Eligible for Return

Unopened equipment and tools in original packaging
Unused growing containers and systems
Non-perishable growing media in unopened bags
Irrigation components and hardware
Measuring and testing equipment
Climate control equipment (subject to inspection)

Items NOT Eligible for Return:
The following categories of agricultural products cannot be returned due to safety, regulatory, or quality concerns:

Regulated Agricultural Products:

Fertilizers, nutrients, and soil amendments (once opened or used)
Pesticides, herbicides, and plant protection products
Animal feeds and supplements
Seeds and plant materials (due to contamination risk)

Perishable and Live Products:

Live plants, seedlings, and cuttings
Fresh growing media and soil
Organic materials subject to decomposition
Any products with expiration dates that have passed

Custom and Special Order Items:

Made to order growing systems
Custom mixed nutrients or fertilizers
Special request agricultural equipment
Products manufactured to customer specifications

Safety and Hygiene Sensitive Products:

Opened packages of any consumable products
Items that have been in contact with soil, water, or growing environments
Personal protective equipment that has been used
Any products that cannot be resold due to contamination risk

Large Agricultural Equipment:

Commercial greenhouse structures
Large irrigation systems (once installed)
Bulk storage containers and silos
Heavy machinery and implements

Return Authorization Process

All returns must be pre authorized before shipping items back to us. Unauthorized returns will be refused and returned to sender at your expense.

To request a return authorization:

Contact our customer service team at +1 888.488.9220 or email support@usaag.com
Provide your order number, item details, and reason for return
Include photos if returning due to damage or defect
Receive return authorization number and detailed return instructions
Allow 24 to 48 hours for return authorization processing

Unopened Item Returns (Within 30 Days)

Return Standards for Unopened Items:

Products must be in new, resalable condition
Original manufacturer packaging must be intact and undamaged
All accessories, manuals, and components must be included
Items must be free of scratches, dents, or cosmetic damage
Products must not show any signs of use or installation
Must be double boxed in plain shipping container to protect original packaging

Return Shipping: You are responsible for return shipping costs and insurance. We strongly recommend using a trackable shipping method with insurance coverage. We are not responsible for items lost, stolen, or damaged during return shipment.

Processing: Returns are inspected within 3 to 5 business days of receipt. Refunds are processed within 7 business days of inspection approval and issued to the original payment method.

Fees: Unopened returns may be subject to a restocking fee based on the product category and condition upon return inspection.

Opened Item Returns (Within 30 Days)

Limited Opened Returns: Some opened products may be eligible for return at our discretion, subject to a 20% minimum restocking fee. Not all opened products qualify for return due to safety and quality standards.

Opened Items That May Be Considered:

Equipment that was briefly tested but not installed
Tools that were inspected but not used
Growing containers that were unpacked but not used

Opened Items NOT Accepted:

Any nutrients, fertilizers, or soil amendments
Seeds or plant materials
Personal protective equipment
Irrigation components that have been in contact with water
Any products that pose contamination or safety risks

Authorization Required: Contact customer service before attempting to return any opened items. Each case is evaluated individually based on product type, condition, and safety considerations.

Defective Product Returns (Within 30 Days)

Defective Product Coverage: If a product proves defective within 30 days of purchase, we will provide a replacement, credit toward an alternative product, or full refund after inspection.

Troubleshooting First: Before returning equipment for defect claims, contact our technical support team. Many issues can be resolved through troubleshooting, potentially saving time and shipping costs.

Defective Return Process:

Contact customer service to report the defect
Provide detailed description of the problem
Complete any requested troubleshooting steps
Receive return authorization if defect is confirmed
Package item securely with all original components
Ship using provided prepaid return label (when applicable)

Testing and Verification: All returned items claiming defects will be thoroughly tested. If testing reveals the product is fully functional, it will be returned to you without replacement or refund.

Warranty Claims (After 30 Days)

Manufacturer Warranties: Products beyond our 30 day return window may be covered under manufacturer warranties. Warranty terms vary by manufacturer and product category.

Warranty Process: Warranty claims are handled directly between you and the manufacturer. We can provide purchase documentation and assist with initial contact when needed, but warranty resolution follows manufacturer policies and timeframes.

Our Role: While we facilitate initial warranty contacts, warranty agreements are between you and the manufacturer. We are bound by the same manufacturer policies as our customers.

Important: Review warranty terms before purchase, as some manufacturers require customer paid shipping, offer repair only (no replacement), or have specific troubleshooting requirements.

Freight and Large Item Returns

Freight Return Requirements: Large items requiring freight shipping have special return procedures due to size, weight, and specialized handling requirements.

Freight Return Process:

Contact customer service for freight return authorization
Schedule pickup through our designated freight carrier
Ensure items are properly packaged and palletized
Be present during pickup for inspection and documentation
Retain all pickup documentation for tracking

Freight Return Costs: Return freight costs are typically your responsibility unless the return is due to our error or product defect.

Inspection Requirements: Freight returns require careful inspection and documentation due to the potential for shipping damage during return transit.

Damaged in Transit Claims

Immediate Inspection Required: All shipments must be inspected immediately upon delivery. Damage claims must be reported within 72 hours of delivery.

Ground Shipment Damage:

Inspect packages within 72 hours of delivery
Report damage immediately by phone or email
Provide photos of packaging and product damage
Retain all packaging materials for carrier inspection

Freight Shipment Damage:

Inspect freight deliveries before signing delivery receipt
Note any visible damage on delivery receipt
Refuse shipment if damage is extensive
Contact us immediately if damage is discovered after acceptance

Critical: Signing freight delivery receipts without noting damage severely limits our ability to file damage claims with carriers.

Special Circumstances

Seasonal Returns: Some agricultural products may have seasonal return restrictions based on planting seasons, product shelf life, or regulatory requirements.

Contamination Prevention: Products that have been exposed to agricultural environments, chemicals, or growing conditions may not be eligible for return to prevent contamination of our inventory.

Regulatory Compliance: Certain regulated products must follow specific return procedures to comply with USDA, EPA, or state agricultural department requirements.

Bulk Orders: Large quantity orders may have special return conditions due to procurement and inventory management considerations.

Refund Processing

Refund Timeline:

Return transit: 4 to 5 business days
Inspection and processing: 3 to 5 business days
Refund issuance: 2 business days
Credit card posting: 2 to 10 business days (varies by financial institution)

Refund Method: All refunds are issued to the original payment method used for purchase.

Partial Refunds: Refunds may be reduced by applicable restocking fees, return shipping costs, or original shipping charges (shipping is non refundable unless return is due to our error).

Promotional Pricing: If promotional pricing or coupons were applied to your original purchase, refunds will reflect the actual amount paid.

Restocking Fees

Restocking fees may apply to returns based on product category, condition, and return reason:

Opened items: 20% minimum restocking fee
Special handling required: 15% restocking fee
Large equipment returns: Variable based on reconditioning requirements
Seasonal or closeout items: 25% restocking fee

Refused and Unauthorized Returns

Refused Shipments: You are responsible for full shipping charges both directions plus minimum 20% restocking fee for shipments refused for reasons other than transit damage or our shipping error.

Unauthorized Returns: Items returned without proper authorization will be refused and returned to sender at your expense.

Order Cancellation Integration

Orders may be canceled before shipment processing begins. Once an order has entered fulfillment or has shipped, it must be processed as a return under this returns policy.

Customer Support

Contact Information:

Phone: +1 888.488.9220
Email: support@usaag.com
Business Hours: Mon-Fri from 8am to 5pm

Our Commitment: We stand behind our products and are committed to resolving any issues quickly and fairly. Our goal is to build long term relationships with agricultural customers by providing reliable products and exceptional service.

Questions: If you have questions about return eligibility, need technical support, or require assistance with the return process, our knowledgeable customer service team is here to help.