Accessibility Policy

Current Standards Compliance

We endeavor to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards in the design, development, testing, and ongoing maintenance of our website. These internationally recognized guidelines help ensure that our digital content is:

• Perceivable: Information and user interface components are presented in ways that users can perceive through their preferred methods
• Operable: User interface components and navigation are operable through various input methods
• Understandable: Information and operation of the user interface are understandable
• Robust: Content is robust enough to be interpreted reliably by a wide variety of assistive technologies

Industry-Specific Accessibility Considerations

As an e-commerce platform, we recognize that our users may be operating in various environments and conditions that can affect their ability to interact with our website. We design our digital experiences with consideration for:

• Field and Mobile Access: Ensuring our website functions effectively on mobile devices
• Varying Connectivity: Optimizing site performance for limited internet access in rural areas
• Diverse User Needs: Accommodating varied technological literacy levels
• Professional Requirements: Supporting efficient access to regulatory information and documentation

Navigation and Structure

• Logical page structure with clear headings and landmarks
• Consistent navigation throughout the site
• Skip navigation links for keyboard users
• Breadcrumb navigation for complex product categories
• Clear page titles and descriptive links

Visual Design and Content

• High contrast color schemes meeting WCAG standards
• Scalable text (up to 200%) without loss of functionality
• Alternative text for all images
• Clear and simple language for descriptions and content
• Consistent layout and design patterns

Interactive Elements

• Keyboard accessible navigation and forms
• Focus indicators for all interactive elements
• Accessible form labels and error messages
• Timeout warnings for compliance and checkout forms
• Screen reader compatible shopping cart functionality

Content Accessibility

• Alternative text for technical diagrams
• Audio descriptions for training videos
• Transcripts for webinars and educational content
• Accessible Safety Data Sheets (SDS)
• Clear labeling of product categories and compliance data

Regular Testing and Evaluation

We continuously work to improve the accessibility of our website through:

• Automated Testing: Regular automated accessibility scans to identify potential barriers and technical issues
• Manual Testing: Human testing with assistive technologies to ensure real-world usability
• User Testing: Feedback sessions with users who have disabilities to identify areas for improvement
• Professional Audits: Periodic third-party accessibility audits by certified accessibility professionals
• User Feedback: Specific testing with professionals who use assistive technologies

Staff Training and Awareness

We provide ongoing training to our team members on:

• Best practices in accessible web design and development
• Understanding user needs in various settings
• Proper use of accessibility features
• Customer service approaches for users with disabilities
• Awareness of accessibility issues

Continuous Improvement Process

• Regular review of policies and procedures
• Accessibility in new feature development
• Monitoring new technologies and standards
• Incorporating feedback into site updates
• Reviewing third-party tools for accessibility compliance

Document Accessibility

If you require any of our digital content in alternative formats, we can provide:

• Large print versions of policies, forms, and guides
• PDF documents optimized for screen readers
• Plain text versions of complex documents
• Audio recordings of important policies and procedures
• Braille formats upon request

Specialized Documentation:

• Accessible versions of Safety Data Sheets for chemicals
• Screen reader compatible equipment manuals and specifications
• Alternative format compliance documentation
• Accessible product catalogs and technical specifications

Communication Accommodations

Phone Support:

• TTY/TDD services available
• Extended hold times if needed
• Trained customer service staff for accessibility
• Technical support with accessibility awareness

Digital Communications:

• Email support for detailed queries
• Screen reader compatible live chat
• Video calls with sign language on request
• Accessible online consultation services

Alternative Ordering Methods:

• Phone ordering for customers unable to use the website
• Fax ordering for professionals who prefer written communications
• In-person consultations for complex equipment
• Assisted shopping for bulk orders

Vendor Requirements

We encourage and, where possible, require third-party partners to meet accessibility standards, including:

• Manufacturers: Accessible documentation
• Payment Processors: Assistive technology compatibility
• Shipping Partners: Accessible delivery tracking
• Educational Partners: Accessible training content

Third Party Limitations

• We provide warnings when linking to external inaccessible content
• We offer alternate methods for critical third-party information
• We collaborate with partners to improve accessibility
• We assist users with navigating external platforms

How to Request Assistance

If you encounter barriers or need support:

• Email: support@usaag.com
• Phone: +1 888.488.9220
• TTY: Available upon request
• Mail: USA AG LLC Accessibility Coordinator
  925 Bald Hill St, Asheville, NC 28803

Customer Service:

• Email: support@usaag.com
• Phone: +1 888.488.9220
• Business Hours: 8am to 5pm
• After Hours Emergency: +1 888.488.9220

Information to Include in Your Request

• Description of the accessibility issue
• The page or section where it occurred
• Assistive technology or tools used
• Your contact preferences
• Suggestions for improvement (optional)

Our Response Commitment

• Acknowledge your request within 1 business day
• Investigate issues promptly
• Respond within 5 business days
• Implement necessary fixes quickly
• Follow up to ensure resolution
• Use feedback to drive improvement

Emergency Support

For urgent needs involving accessibility:

Emergency Contact Methods:

• Hotline: +1 888.488.9220
• Email: support@usaag.com (Subject: URGENT ACCESSIBILITY)
• Text Support: Available upon request

Priority Services:

• Expedited phone ordering
• Emergency delivery with accommodations
• Priority tech support for accessibility issues
• Immediate alternative formats for urgent documents

Compliance Standards

We comply with:

• Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• WCAG 2.1 Level AA
• State/local accessibility laws

Industry Accessibility Compliance:

• USDA accessibility requirements
• EPA standards for chemical information
• State mandates
• Licensing and professional requirements

Accessibility Policy Updates

• Changes in standards and practices
• New website or service improvements
• New features or accommodations added
• Feedback-based enhancements
• Updated regulatory requirements

Primary Accessibility Contact

• Email: support@usaag.com
• Phone: +1 888.488.9220
• TTY: Available upon request
• Mail: USA AG LLC Accessibility Department
  925 Bald Hill St, Asheville, NC 28803

Department Specific Contacts

• Technical Support: support@usaag.com | +1 888.488.9220
• Customer Service: support@usaag.com | +1 888.488.9220
• Privacy Requests: support@usaag.com | +1 888.488.9220
• General Inquiries: support@usaag.com | +1 888.488.9220