Cancellation Policy

Customer Responsibility for Order Accuracy

You are responsible for ensuring that all billing information, shipping addresses, email addresses, and contact phone numbers provided during checkout are accurate and current. Any errors in this information may result in order delays, cancellation, undeliverable shipments, or additional fees including restocking charges. Given the time-sensitive nature of products, incorrect delivery information may result in product spoilage or loss, for which you will be held responsible.

Cancellation Timeline and Restrictions

Order cancellation requests must be submitted immediately upon placing your order. To cancel your order, please contact our customer service team at +1 888.488.9220 as soon as possible if you need to cancel. Your cancellation request is not guaranteed until you receive written confirmation from our team.

Once an order has been picked, packed, or has physically left our warehouse (whether partially or completely shipped), it is considered fulfilled and cannot be canceled. Such orders will require processing as a return and will be subject to applicable return shipping costs, restocking fees, and our standard return policy.

Cancellation Fees and Processing

All customer-initiated cancellations processed after your credit card has been charged will be subject to a 3% credit card processing fee, which will be deducted from your refund amount. This fee covers the non-recoverable costs associated with payment processing.

Special Product Restrictions

The following categories of products have specific cancellation restrictions due to their specialized nature:

• Special Order Items: Custom orders, special request products, and items ordered specifically for you are not eligible for cancellation once processing begins
• Live Plants and Perishables: Orders containing live plants, seeds with limited viability periods, or perishable products cannot be canceled once they enter our shipping preparation process
• Seasonal Items: Products tied to specific planting or growing seasons may have restricted cancellation windows
• Regulated Products: Fertilizers, pesticides, animal feeds, and other regulated inputs may be non-cancelable due to licensing and regulatory requirements
• Bulk Supplies: Large quantity orders of feed, seed, or other bulk products may be subject to supplier-specific cancellation policies

Company-Initiated Cancellations

We reserve the right, at our sole discretion, to refuse, cancel, or suspend any order for any reason, including but not limited to:

• Insufficient inventory or product availability
• Product recalls or safety issues
• Stop Sale orders mandated by federal, state, or local authorities
• USDA, EPA, or state department regulatory restrictions
• Seasonal shipping restrictions or weather-related delays
• Pricing errors or product information inaccuracies
• Verification issues identified by our fraud prevention systems
• Shipping restrictions to your location due to regulations
• Export/import restrictions for products
• Inability to meet special handling or delivery requirements

Additional Verification Requirements

We may require additional documentation, certifications, or information before accepting certain orders, particularly for:

• Regulated chemicals or treatments
• Professional-grade equipment requiring licensing verification
• Bulk orders exceeding standard quantity limits
• Shipments to commercial operations
• Orders requiring special permits or certifications

Notification and Refund Process

If we must cancel all or part of your order, we will contact you promptly via email or phone using the information provided during checkout. For orders canceled after payment has been processed, we will issue a full refund to the original payment method within 5 to 7 business days, unless otherwise specified for special circumstances.

Weather and Seasonal Considerations

Due to the nature of our products, certain orders may be subject to cancellation or delay due to weather conditions, seasonal restrictions, or optimal shipping windows to ensure product viability. We will notify you of any such delays and provide options for rescheduling delivery or receiving a full refund.

Contact Information

For cancellation requests or questions about this policy, please contact us:

• Email: support@usaag.com
• Phone: +1 888.488.9220
• Business Hours: Monday-Friday 8am to 5pm